A review request goes out the moment a job's marked done. When one comes back, a reply is already drafted for you — good or bad — all from one screen.
Nothing posts on its own. Every drafted reply is yours to send as it is, or change first.
The problem
Word of mouth doesn't write itself onto Google. Most satisfied customers just move on with their day — not because they wouldn't leave a review, but because nobody asked while the job was still fresh in their mind.
And a bad review left sitting unanswered for a week reads worse than the review itself. Waiting on a reply is its own message.
Mark the job done and the request goes out on its own — no one has to remember to send a text at the end of a long day.
One screen
Scroll and the wall turns over. Each review arrives, its rating fills, and the drafted reply writes itself in — the way it does on the real screen, minus the waiting.
Average of the reviews that are face-up right now — it settles as the wall turns over.
Face-up 6/6 Average 4.0 Replies drafted 6/6 Demo reviews · invented
A review request goes out on its own — the same day, while the work is still fresh for the customer.
Good review or bad, something's already written for you to read, adjust if you want, and send.
No separate logins for Google, Facebook and whatever else — one list, sorted by what's waiting on a reply.
Ordered a birthday cake with two days' notice and it was better than the photo. Lemon sponge was still talked about a week later.
Thank you, Dana — two days is tight, and we're glad it landed. The lemon sponge is Priya's recipe; tell her you said so next time you're in.
Great sourdough, but the Saturday queue is long enough that I've given up twice.
Fair point, Marcus — Saturdays are our busiest morning. A second till opens next month, and the sourdough comes out at 7:30 if you want to beat the rush.
Handed the wrong order and had to come back across town for the right one.
Chris, that's on us, and two trips for one order isn't good enough. Your next order is on the house — ask for Sam at the counter and mention this.
Best cinnamon buns in town, and the staff remember your name by the second visit.
Thanks, Leah. The buns are the first thing in the oven every morning, and yes — we do remember. See you Thursday?
Custom cookies for our office party. Everyone asked where they were from before they asked anything else.
That's the nicest kind of order to hear about, Jo. Tell the office we do a standing monthly box if the question keeps coming up.
Good bread. Prices have crept up this year, though, and nobody said why.
You're right, Ben, and we should have said. Flour and butter both went up in spring and we held off as long as we could. The loaf price is where it will stay this year.
These six reviews and their replies were written for this page, for an invented bakery. Nothing here is a real customer, and no reply posts without you seeing it first.
Plainly
A thank-you should sound like a person said it, and a complaint deserves an honest reply, not a copy-pasted apology. Every draft is written to be sent as-is or edited — nothing here invents a testimonial or posts on your behalf without you seeing it first.
The inbox and the chatbot come with every plan. Reviews and drafted replies are part of Full Service.
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